Returns & Exchanges

Hello and THANK YOU for ordering with Jadelynn Brooke!  Please read our shipping and return policies carefully and thoroughly to ensure that ordering with us is always a happy experience!

 Big Things to Mention:

  • We are happy to help if you need your order changed, modified or canceled however, once the order has shipped we are unable to do so.  Please refer to our exchange and return process.
  • Exchanges must be conducted within a 5 day period after the original order has been received.  After this time, an exchange will not be permitted.
  • If you have any questions or concerns about your order, please email Jan at jan@jadelynnbrooke.com

Return and Exchange Policy & Process:

  • If you would like to make an exchange of any kind to Jadelynn Brooke, please contact jan@jadelynnbrooke.com. You must have proof of purchase or order number available. 
  • Please return your unworn items with the hang-tag in place, as well as a note containing your name, original order number, reason for exchange and what you would like in exchange to:
    • ATTN: Jan, Jadelynn Brooke, 1705 Hog Hollow Road, Dripping Springs, TX 78620
    • Items must be free of fragrance, i.e., perfume, etc.
    • Unwashed/unworn with tags still attached
    • Returned in the same manner it was received and in original packaging to prevent bending, creasing, etc. especially with bags, duffles, etc.  
  • Please note that the following items CANNOT be exchanged or returned:
    • Final Few items
    • Custom Products
    • Mystery bag items
    • Discounted/Promotional Items
    • Flash sale items
  • The customer is responsible for the shipping costs of a return. However, Jadelynn Brooke will cover the cost of shipping for the item being sent in exchange.
  • Please allow 3-4 business days for our warehouse to receive your return and 5-7 business days for your exchanged item to be processed and shipped to you.
  • Please include a note inside the package you send to us that contains your name, order number and what you are exchanging for. 

 Refund Policy:

  • Other than in the instance of a damaged item, Jadelynn Brooke does not offer refunds for any of our products.

Damaged/Defected Items:

  • If you have received any products with damage or defects to your items, we will gladly replace them. In such cases, please contact Jan at jan@jadelynnbrooke.com within 2 days of receiving your order.
  • Please include a photo of the damages/defects in your product in your email.
  • We are not responsible for damages or defects caused by shipping and handling or incorrect sizing.
  • You can exchange or refund damaged items within 30 days of purchase.
  • Any returns after 30 days but up to 90 days can be exchanged.
  • After 90 days items will no longer qualify for a return or replacement.

Holiday Exchange Policy:

  • All holiday items and apparel must be returned or exchanged by January 4th.
  • Please refer to the “Return and Exchange Policy & Process” for instructions regarding the return of all holiday items.

International Customers:

  • At this time, we currently do not accept or accommodate any returns or exchanges of any kind for our international customers. We are continually working to improve and we hope that we can offer this in the future. 

Thank you again for ordering with Jadelynn Brooke! We are thrilled to add some happy to your wardrobe!