IT'S A PARTY & EVERY SINGLE ONE OF YOU IS INVITED! Since we love our SQUAD (yes, you!) so much, we want to start REWARDING YOU for being so AMAZING!
Below are some FAQ + info on what our reward program is ALL ABOUT :
#1 What is the JLB SQUAD rewards program?
- JLB is our FUN rewards program where you earn points that you can redeem for exclusive rewards when you purchase or perform other program tasks at jadelynnbrooke.com. There are three levels, and as you advance to a higher level, you can earn rewards even faster.
#2 How do I join? Does it cost anything?
- It’s free to join. Simply create an account by clicking on the pop-up on the right side of our Home Page (or sign in if you already have one). Be sure to sign in whenever you make a purchase in order to receive your points! (Sorry, we can’t offer points for purchases made if you check out as a guest.)
#3 Do I get points for my prior purchases?
- Our program does not include points for prior purchases, however, we have started out everyone who had previously established a Jadelynn Brooke "customer account" on our website, with a 200 point balance.
#4 How do I accumulate points?
- You earn points for every dollar you spend on jadelynnbrooke.com or performing certain program tasks. You must be signed into your account in order to earn HAPPY points on your purchase. There are three levels in the JLB SQUAD rewards program.
#5 How do I know how many points I have?
- Your point balance will be accessible on the JLB SQUAD pop up window, once you are logged into your rewards account.
#6 How do I redeem my points?
- To redeem points, sign into your rewards account and click the SPEND POINTS button. There, you can see what prizes are available for you to redeem using your points on.
#7 Do my points expire?
- Yes, points expire. If you have been inactive (i.e. not purchased or redeemed points in the past 12 months) then your points balance will be set back to zero and your tier level downgraded. Make sure you spend and earn points within 12 months to retain your balance and tier status!
#8 Where can I find how many points I have?
- Your point balance will be accessible on your account page. You can find your HAPPY points meter on the front page of your account.
#9 Why didn't I earn points on my birthday?
- To earn the JLB SQUAD birthday points, you must ENTER your correct birth date, 30 days PRIOR to your birthday in order to receive the points! These points are only granted once every 365 days.
#10 Any further questions ?
- please email any additional questions to firstname.lastname@example.org
#10 What are the different levels of the program and what do they mean?